Everything you see on our website is completely handmade by our family! Therefore, if we don’t have exactly what you need already made, we may need a little time to get these ready. If you need something by a particular date, please have a chat with us when ordering, and we will do our best to accommodate your needs.

Every order is sent by registered post; tracking number will be sent to you once your order has been shipped.

As well as posting within Australia, we also ship all over the world! For pricing, please get in touch to discuss.


Returns and Exchanges


If for any reason you aren’t completely satisfied with your order, please contact us as soon as possible to discuss. If you need to exchange for sizing, colour or style, we are happy to do so, postage and price difference costs may apply.
For change of mind returns, as long as your item is still in the condition in which you received it, we’re are happy to credit or refund your item minus fees and postage costs.

All return or exchange items must be sent via registered post and tracking provided to us, and these exchanges or refunds cannot be processed until the item has arrived back in our workshop.

The return of all custom or personalised items will be assessed on a case by case basis; we’re happy to talk with you to find an agreeable outcome.


If you place an order but for any reason are unable to continue with it, please contact us immediately. If contacted within reasonable time frames, we are always happy to refund your full payment on any unfulfilled orders, minus any fees.




We do our best to show all sample colours as accurately as possible, however please be aware that leather is a natural product. This means that the exact shades may vary slightly between hides. Your monitor or phone calibration may also affect the colours displayed.


Custom orders


We specialise in custom and personalised items, and are able to design something to suit your needs.

To secure a place in our custom order books, we do ask for a deposit. This helps to ensure that we are fair to all of our customers and are able to give accurate time frames for orders. Unfortunately, we can not guarantee a place in our order books until deposit is made.

As your place in our custom order book approaches, please ensure that you have provided all the details we require, otherwise we may need to reassess the timeframe quoted and delays may occur.

Should you need to cancel a custom order, please contact us as soon as possible so that we are able to ensure your maximum refund. We are happy to provide a refund if contact is made within a reasonable timframe, however please be aware that refunds may be subject to bookkeeping fees and deductions for specially ordered materials and supplies





If you have the time to fill out a review form, we’ll send an email after an online order is completed. These help our business as well as other customers, so we always appreciate if you can take a moment to do so!