Delivery

 

Everything you see on our website is completely handmade by our family! Therefore, if we don’t have exactly what you need already made, we may need a little time to get these ready. If you need something by a particular date, please have a chat with us when ordering, and we will do our best to accommodate your needs.

Every order is sent by registered post; tracking number will be sent to you once your order has been shipped.

As well as posting within Australia, we also ship all over the world! For pricing, please get in touch to discuss.

 

Returns

 

If for any reason you aren’t completely satisfied with your order, please contact us as soon as possible. So long as your item is still in the condition in which you received it, we’re happy to exchange, credit or refund your item minus postage costs. All return items must be sent via registered post and tracking provided to us.

The return of all custom or personalised items will be assessed on a case by case basis; we’re happy to talk with you to find an agreeable outcome.

 

Colours

 

We do our best to show all sample colours as accurately as possible, however please be aware that leather is a natural product. This means that the exact shades may vary slightly between hides. Your monitor or phone calibration may also affect the colours displayed.

 

Custom orders

 

We specialise in custom and personalised items, and are able to design something to suit your needs.

To secure a place in our custom order books, we do ask for a deposit. This helps to ensure that we are fair to all of our customers and are able to give accurate time frames for orders. Unfortunately, we can not guarantee a place in our order books until deposit is made.

As your place in our custom order book approaches please ensure that you have provided all the details we require, otherwise we may need to reassess the timeframe quoted.

Should you need to cancel a custom order, please contact us as soon as possible so that we are able to ensure your maximum refund.